Employment

Thank you for your interest in WCTS. Be a part of a team that provides fantastic service to all their customers. To apply for any positions available, please follow the instructions that are provided with the posting.

New Westminster

Customer Service Representative

West Coast Title Search was founded in 1969 and remains one of BC's leading Registry Services agencies, providing legal filing services to over 300 law firms. This means we attend at government registries such as the Land Title Office(s) and Court Registries to examine records and file documents. We have over 60 staff in 3 offices, New Westminster, Vancouver and Victoria.

This is a fast-paced job where you are kept very busy. You not only have to be able to multi-task in this position but also must have a high degree of accuracy and attention to detail. The position involves a number clerical tasks as well as answering the telephone and frequent telephone communication with our clients. We require bright personalities and excellent phone skills.

To apply for this position please Email your resume to hr@wcts.com.

This position starts at $3,250.00 per month or $39,000.00 per annum.

Thank you very much for your interest in this position and in West Coast Title Search Ltd.

CUSTOMER SERVICE REPRESENTATIVE – NW OFFICE 

A Customer Service Representative is the primary contact with clients and must present a friendly, competent and professional image of West Coast. They are a part of the team and must perform a variety of clerical and reception duties following established procedure and under a limited amount of supervision. Their typical duties include:

Use the telephone with confidence; take work requests, respond to client inquiries and/or problems, re-route calls and take messages.

Assist other departments:

  • Bill work, ensuring all client instructions are complied with, and respond to process serving client inquiries
  • Prepare office materials for, and monitor, incoming/outgoing couriers
  • Process all incoming and outgoing mail
  • Ensure adequate coverage is provided when absent from workstation during the course of your work
  • Assist the other office clerks as necessary or requested and perform duties of the other office clerks in their absence
  • Report maintenance or service of office equipment as required
  • Perform miscellaneous duties and tasks as requested or assigned
The Customer Service Representative is a team member of the New Westminster Land and Court Departments and as such must work towards fulfilling company goals while meeting or exceeding department standards of performance. The Customer Service Representative performs a variety of simple to complex clerical tasks under limited supervision, exercising initiative and independent judgment in the performance of assigned tasks.

Typical Duties

Performs some of the duties of the Customer Service Representative. For example:

Using various government data bases:

  • Retrieves documents from the various government databases
  • Files all Court and related documents, electronically or manually
  • Orders documents from search/invoice requests 
  • Obtains imaged documents, microfilmed documents and plans from the LTSA, or NW Courthouse
Draws up invoices for client requests and ensures all information recorded is completely and accurately on the invoice:

  • Recognizes priorities within the area of registrations and ensures all documents are handled in a timely and efficient manner
  • Prepares & double-checks filings to be filed by Messengers or subcontractors in outlying Courts, and ensures they are handled in a timely and efficient manner
  • Monitors rush filings and filings, which require further action in LTSA, court or Process Serving.
  • Completes invoices from point of origin through billing and complete final double-check
  • Has telephone contact with clients and is able to deal with clients' queries or concerns in a clear, precise and professional manner
  • Performs miscellaneous assignments or duties as requested or assigned. (E.g. client runs, message runs, end of day tasks etc.)
Equipment Used

You will be asked to operate standard office equipment such as:

  • Computer
  • Telephone system
  • Photocopier
  • Calculator
  • Plan printer
  • Facsimile machine
Job Specifications

Necessary skills and abilities:

  • Grade 12 education
  • Clerical speed and accuracy
  • Detail-oriented
  • Ability to work well as a team member but also able to work independently
  • Ability to learn quickly and to retain necessary information
  • Ability to exercise independent judgment in solving problems
Additional skills and abilities

  • Self-motivated
  • Professional attitude
  • Flexibility
  • Works well under pressure
  • Interest in extremely detailed work
Customer Service Representative

Vancouver

Vancouver Court Registry Agent

LOOKING FOR SOMETHING DIFFERENT? No experience is necessary.
 
Our company, West Coast Title Search Ltd, is a Registry Services provider to the legal community that has proudly served the BC Legal community since 1969.
 
We need a bright person with excellent verbal skills and the ability to multi-task. You will work with our Court Registry team in our Downtown Vancouver office. 
 
The job involves working with law firms to file legal documents in BC Court registries or search court files and get copies of documents. You will learn about different court documents and the Registry requirements needed to file them.   
 
We are looking for someone who may not necessarily have a lot of office experience but does have the following:
  • Grade 12
  • can work under pressure and wants to be a valuable team member 
  • enjoys being a problem-solver offering effective and timely solutions
  • ability to multi-task
  • ability to exercise independent judgment in solving problems
  • ability to learn quickly and retain necessary information 
  • has excellent verbal skills and professional manner
  • Punctual and Reliable
 
JOB DESCRIPTION 
 
Court Registry Agent: Vancouver
 
The Vancouver Court Registry Agent works independently and as a member of the court team in the Vancouver Court Department, following Court Services procedures, guidelines, and standards of performance. The Vancouver Court Registry Agent performs a variety of complex clerical tasks under limited supervision. 
 
A. Typical Duties
 
1. Develops and maintains a thorough knowledge of the Court rules and the requirements of the various Departments in the Court system related to the filing of documents. 
2. Files all Court and related documents online or in the various court registries. 
3. Recognizes priorities within the area of court filings and ensures all documents are handled in a timely and efficient manner. 
4. Monitors rush filings and filings which require further action in LTSA or Process Serving. 
5. Performs court searches online or in the registry and can get copies of requested documents for the client. 
6. Completes Court invoices electronically or manually from the point of origin through billing and complete final double-check. Ensures all invoices are billed, split, and reconciled once daily. Double-checks all work to ensure client requirements are met. 
7. Has telephone and email contact with clients and various court agents. Can deal with clients' queries or concerns in a clear, precise, and professional manner. 
8. Obtains and provides any statistical data requested by Managers.
9. Performs miscellaneous tasks and duties as requested or assigned. 
 
B. Equipment Used
 
      May be asked to operate standard office equipment such as:
1. Computer
2. Telephone system
3. Photocopier
4. Facsimile machine
5. Calculator
 
C. Job Specifications
 
      1. Necessary skills and abilities
            - Grade 12 education
            - Clerical speed and accuracy
            - Detail-oriented
            - Ability to learn quickly and to retain necessary information
            - Ability to exercise independent judgment in solving problems
            - Ability to work well independently but also able to work well as a team
             member
 
      2. Additional skills and abilities
            - Good interpersonal skills
            - Self-motivated
            - Professional attitude
            - Flexibility
            - Works well under pressure
            - Interest in the legal field
 
 
To apply for this position please Email your resume to hr@wcts.com
 


Court Registry Agent

Love to Walk! Want to Work 2 or 3 Days a Week?

Reliable person who loves to walk each day, with the occasional driving of a company car.  We are looking for some Part Time Messengers looking for scheduled work on the same days every week.
   
We are a full service registry agent that provides regular pickups and drop offs to our clients. Our team of messengers leave the office with a list of deliveries and pickups that must be completed on the routes set out for them. A messenger may have up to 6 routes that must be completed in a timely manner each day.
 
 Monday to Friday 8:45 a.m. – 3:00 p.m.

 Ability to lift up to 20 kg (45 lbs) and a valid BC drivers license is required.
 
 Please email a copy of you resume to hr@wcts.com
Messenger Part Time